Returns & Exchanges
We want you to love your Ooni experience, which is why we offer a 60-day return policy for all products purchased directly from our website. If you are not completely satisfied with your oven or accessories, we will help you arrange a return for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and postcode to start the process within 60 days of delivery.
Pack Your Items
Ensure all items are in their original packaging, including all manuals and components, to prevent damage during transit.
Ship It Back
Print your prepaid shipping label provided by our support team and drop off your package at the nearest designated courier point.
Receive Your Refund
Once our warehouse team inspects the returned items, we will process your refund back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing